A little clarity.
A confident beginning.

Book a design brief or message the atelier with your occasion, event date, preferred styles and approximate budget. Share the designs you have saved. The team will discuss feasibility, then confirm the scope, quotation and next steps before production.

Bring your occasion date, reference images, preferred colours, a budget range and delivery location. Tell us about any comfort, coverage or mobility requirements. You do not need a finished design concept; the consultation helps clarify it.

Yes. Select a virtual design brief on the booking page and include your country and time zone in your note. The atelier will contact you to agree a time and discuss how measurements, fabric choices and fitting can work remotely.

The form sends a consultation request. It does not reserve a calendar slot automatically. Please wait for the team to confirm the date, time and meeting format before arranging travel.

The atelier is in Dhaka and welcomes visits by appointment. Confirm the current visiting address, opening arrangements and appointment time directly with the team before setting out.

Share your event, styling brief and date with the atelier. The collection includes occasionwear and menswear alongside bridal work. A design consultation establishes which silhouettes, materials and level of handwork suit your event.

Discuss your preferred changes during the design brief. The studio needs to assess the selected design, fabric behaviour, available materials and production time. Customisation is confirmed in your quotation; a photograph does not guarantee every variation is possible.

Zardozi is a decorative embroidery tradition using metallic threads and embellishment. Its density, placement and materials affect the garment’s weight, finish and production time. Ask the atelier to discuss handwork options suited to your silhouette and comfort.

Tell the team what you hope to preserve and share clear photographs. The condition, dimensions and suitability of any supplied textile must be assessed before the studio can confirm whether it can be incorporated.

Photography, lighting, screens, dye batches and handwork can change how a colour or texture appears. Discuss the important details directly, and ask which material samples or approvals are available for your commission.

Use references to communicate mood, proportion or colour. Discuss an individual design direction with the atelier rather than assuming an exact replica can be supplied. The agreed design and materials should be recorded before work begins.

Share each person’s role, style preferences, event date and budget. The atelier can discuss a coordinated brief and confirm the feasible pieces, individual measurements, fitting requirements and quotation.

Begin the conversation several months ahead whenever possible. The existing bridal guide recommends allowing 12–16 weeks for elaborate work, but this is planning guidance, not a delivery promise. Your actual schedule depends on design, materials, capacity and fittings; obtain a confirmed date from the team.

Contact the atelier with the exact event date, design and delivery destination. Urgent availability must be checked individually. Do not rely on a short deadline until the studio has confirmed that production and delivery are feasible.

The team will explain the measurement requirements for your selected silhouette. In-studio measurement or guided remote measurement may be discussed. Do not use a generic chart as a substitute for the instructions agreed for your commission.

Fitting needs vary by silhouette, construction and location. Agree the number, expected dates and format with the atelier before production. Allow time for the final fit check ahead of your occasion.

Contact the team promptly. Work already completed, fabric availability and remaining time can limit changes. Any additional cost or revised deadline should be agreed in writing before the change proceeds.

Tell the atelier as soon as you know. The team will review the work completed and discuss whether the production or fitting plan can change. Revised dates and any related terms require direct confirmation.

Your cart collects the designs you want to discuss. At checkout you submit your selection and contact details to the atelier. The team confirms availability, customisation, timing and a quotation before the commission begins.

The current collection checkout submits your selection for follow-up. It does not collect payment at that step. An acknowledgement records your request; a payable invoice follows the quotation you approve.

A commission can vary with fabric, silhouette, handwork and fitting needs. Ask for an itemised quotation for the agreed scope. A photo in the social archive is an inspiration reference and does not confirm current price or stock.

Ask the studio to confirm the available payment methods, deposit requirements, balance deadline and currency on your invoice. Do not assume a payment channel or instalment arrangement is available until the team confirms it.

Keep the acknowledgement reference shown after submission. Send that reference, your name and event date to client care or WhatsApp so the team can identify your request.

Ask for the applicable cancellation and refund terms before paying. Made-to-order work can involve committed materials and production. Eligibility depends on your agreed terms and the stage of the commission; contact client care for a case review.

Yes. Send your country, delivery postcode, occasion date and available fitting options. The studio will assess the design brief and discuss remote measurements, delivery feasibility and the time needed.

International delivery must be confirmed for your destination and commission. Ask about the courier, dispatch plan, charges, customs responsibilities and expected transit window before approving your order.

Check the written quotation and invoice. Ask the studio to identify delivery charges and which duties or taxes, if any, remain your responsibility. No universal shipping rate or tax inclusion is promised on this page.

Agree the contact channel and dispatch arrangements with client care. Once dispatch is confirmed, ask for any available courier reference and instructions for receiving the package.

Contact the atelier promptly with your order reference, clear photographs and a description of the issue. Keep packaging and avoid altering or wearing the garment until the team has reviewed the situation.

Discuss collection with the team in advance. Confirm the location, collection window, any balance due and the details required if another person will collect on your behalf.

Follow the care instructions supplied for the actual fabric and embellishment. Ask the atelier before washing, steaming or applying a product. Heavy handwork and delicate fabrics may require a specialist cleaner.

Ask for garment-specific advice. Keep the piece clean, dry and away from direct sunlight. Heavy embroidery may need supported storage rather than hanging from delicate straps; the right method depends on construction.

Contact client care with photographs, your reference and the date you need the outfit. The team must assess what can be altered, the time required and any charge before confirming the work.

Save designs on the website, add them to your selection, or use the product page’s WhatsApp enquiry link. Include the design reference, preferred changes and event date so the team has useful context.

Use the client care form, book a design brief, or contact the studio on WhatsApp at +880 1765 899406. Include your name, reference if available, and the specific question.

Visit our About page for Safia Sathi’s design and entrepreneurial journey, a timeline of documented milestones, and links to the original published profiles.