Everything you need to know.

Yes. Bespoke couture is the foundation of Safiya Sathi. Every bridal lehenga, reception gown, or groom's ensemble is developed around your individual proportions, ceremony aesthetic, and cultural references. The process begins with an intimate design brief with lead couturier Safiya Sathi, followed by hand-drawn sketches, personalized swatch exploration, prototype mockups, and meticulous hand embroidery by our master artisans in Dhaka.

Yes. Unlike off-the-rack fashion houses, we custom-dye raw silk, pure muslin, Organza, and Mutka silk to match your exact color preferences—from signature cinnamon reds and crimson tones to delicate sage greens and champagnes. We can also adjust the neckline, sleeve length, train cut, and skirt flare (including our signature wide flare up to 800 inches).

Our dedicated studio of over 25 master artisans specializes in heritage South Asian handcrafts, including heavy metallic Zardozi, delicate Dabka work, French knot threadwork, micro-cut beadwork, resham floral embroidery, and handwoven Jamdani and Bengal muslin integration. Every motif is laid out by hand to flow naturally across the silhouette.

We recommend beginning your bridal project 12 to 16+ weeks prior to your wedding date. An elaborate bridal ensemble typically requires 45 to 90 days of dedicated manual weaving, embroidery, and multi-stage fitting sessions. Planning early guarantees ample time for fabric dyeing, prototype mockups, and final fittings without rush.

In-stock prêt items, co-ords, and ready-to-wear kurtas dispatch within 24 to 48 hours. Custom-fitted festive suits and made-to-order party ensembles follow a streamlined production window of 5 to 7 working days following measurement confirmation and deposit settlement.

Rush orders under 4 weeks are assessed strictly on a case-by-case basis according to current atelier capacity. Expedited timelines may require selecting in-studio fabrics or streamlined silhouette structures to guarantee our uncompromising standards of craftsmanship. Contact our studio directly via WhatsApp for urgent timeline assessments.

Yes. Within Dhaka metropolitan areas, we offer direct studio courier and premium white-glove delivery options (with complimentary delivery on orders over ৳15,000). For all 63 other districts across Bangladesh, orders are dispatched via trusted insured courier partners (Steadfast / Pathao) with end-to-end consignment tracking.

Yes. We regularly deliver bespoke bridal couture and luxury prêt to the global Bengali diaspora across the United Kingdom, United States, Canada, Australia, and the Middle East. International shipments are dispatched via DHL Express Worldwide or FedEx International Priority, delivering within 4 to 7 business days with signature verification upon receipt.

Couture garments undergo white-glove packaging. Metallic Zardozi and Dabka embroidery folds are interleaved with acid-free protective tissue to prevent snagging. The piece is sealed inside a breathable bridal garment bag, surrounded by waterproof protective lining, and encased within a double-wall rigid presentation box with moisture-absorbing silica packets and tamper-evident security tape.

International orders are shipped DDU (Delivered Duty Unpaid). While shipping fees are settled during checkout, any local import VAT, customs tariffs, or handling fees assessed by the destination country's customs border agency are the responsibility of the recipient.

Our formal studio is located at House #32, Road #43, Gulshan 2, Dhaka. To provide each client with undivided attention and an intimate design consultation, prior appointment booking is mandatory before visiting.

For clients unable to visit our Gulshan atelier, we offer a Virtual Atelier consultation via video conference. Our team provides a comprehensive anatomical measurement guide, and we schedule video calls to review fabric drape, color swatches, and progress photos at every key milestone before dispatch.

We believe your garment should fit like a second skin. Bespoke bridal orders include as many fitting sessions as necessary to achieve perfection—from initial canvas/toile prototype fittings to the final embellishment trial before pickup or delivery.

To begin fabric procurement, custom dyeing, and hand embroidery, a mandatory 50% advance deposit is required upon design brief confirmation. The remaining 50% balance is settled upon the final fitting or prior to courier dispatch. International orders require 100% advance settlement prior to production commencement.

We accept official merchant MFS payments via bKash and Nagad, direct bank transfers, and major credit/debit cards (Visa, Mastercard, Amex). Overseas clients can pay securely in GBP, USD, CAD, or EUR via international card processing.

Cash on Delivery is available exclusively for select ready-to-wear prêt orders within Bangladesh under ৳10,000 (with advance payment of the nominal delivery fee). Because bespoke bridal ensembles are custom-made to individual measurements, COD is strictly not available for bespoke or tailored couture.