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Client Concierge & Care

How may we assist you?

From atelier fittings in Gulshan to nationwide deliveries and bespoke bridal commission timelines, find immediate guidance and direct support.

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Book Design Brief

Schedule a 30โ€“45 minute consultation in Gulshan or via video conference.

Open Calendar โ†’
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Consignment Tracking

Inquire on domestic Pathao/Steadfast or international DHL courier dispatches.

Track via WhatsApp โ†’
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Measurement Guide

Download our anatomical measurement chart for remote bespoke commissions.

View Protocol โ†’
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Direct VIP WhatsApp

Instant conversational assistance with our studio concierge team in Dhaka.

Message Concierge โ†’
Knowledge Base

Support by Topic

Select a category below to explore comprehensive policies, timelines, and studio standards.

Frequent Inquiries

Quick Resolutions

Instant answers to the most common questions asked by our brides and clients.

We recommend initiating your bridal commission 12 to 16+ weeks prior to your wedding. Elaborate hand-embroidered ensembles require roughly 45 to 90 days of dedicated weaving, zardozi application, and multi-stage fitting reviews.
Through our Virtual Atelier program, we conduct video consultations with lead couturier Safiya Sathi. We guide you through an exact 28-point anatomical measurement process and dispatch your garment internationally via insured DHL Express Worldwide (typically arriving in 4 to 7 business days).
Custom and bespoke commissions require a mandatory 50% advance deposit upon design brief confirmation to secure your atelier production slot and begin fabric sourcing. The remaining 50% balance is settled upon your final fitting or prior to courier dispatch.
All bespoke bridal garments include generous seam allowances inside the blouse, lehenga waistband, and gown linings. We schedule a final fitting 10 to 14 days prior to your wedding day to execute fine micro-adjustments ensuring an impeccable contour.
Our atelier is located at Plot 42, Road 41, Gulshan 2, Dhaka 1212. To ensure each client receives undivided attention in our private consultation lounge, visits are strictly by prior appointment.
Dedicated Concierge

Speak with Our Studio Team

Need urgent assistance or have a bespoke query not answered above? Connect directly with our Dhaka atelier team.

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WhatsApp Support

Instant conversational assistance for design queries, tracking, and fast photo reviews.

+880 1875-5899406
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Studio Hotline

Direct telephone line to our Gulshan 2 studio floor during atelier operating hours.

Call 01765899406
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Email Client Care

Send detailed design briefs, wedding invitations, moodboards, or corporate inquiries.

support@safiyasathi.com
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